At TheMark, we respect your privacy. This page explains how we collect, use, protect, and manage information shared through our website, contact forms, digital store, WhatsApp inquiries, payment confirmations, and service requests.
Customer Data Protection
Secure Inquiry Handling
Form Submission Privacy
Digital Store Privacy
WhatsApp Support
Transparent Communication
This Privacy Policy explains how TheMark collects, uses, stores, and protects personal information when you visit our website, submit an inquiry form, request a free marketing audit, place a digital store order, confirm a payment, contact us through WhatsApp, or use our digital marketing services.
By using this website or submitting your details, you agree to the practices described in this Privacy Policy.
Important: If you do not agree with this Privacy Policy, please avoid submitting personal information through this website.
TheMark may collect information that you voluntarily provide through forms, WhatsApp messages, emails, order requests, payment confirmations, and service inquiries.
Full name, phone number, WhatsApp number, email address, business name, and contact preferences.
Business type, website link, social media links, marketing goals, budget range, service interest, and project requirements.
Selected product, quantity, order details, delivery method, address, district, province, and special instructions.
Payment method, payment amount, transaction reference, receipt screenshot, payment date, and payment confirmation details.
Basic website activity such as pages visited, clicks, form submissions, device type, browser type, and general analytics data if tracking tools are used.
Messages sent through WhatsApp, email, contact forms, service inquiry forms, audit forms, and support requests.
TheMark uses customer information only for business communication, service delivery, order processing, marketing support, payment confirmation, customer support, and website improvement.
When you request a free digital marketing audit, TheMark may review the social media links, website links, business information, marketing problems, budget range, and service interest you provide.
Note: The information is used to understand your current digital presence and suggest practical improvement ideas. TheMark will not publicly share your audit details without permission.
When you place an order through TheMark Digital Store, we may collect your product selection, quantity, name, contact numbers, WhatsApp number, email, address, district, province, delivery method, payment method, and order instructions.
This information is used to confirm the order, process payment, arrange delivery, and provide customer support.
Note: For digital products, delivery may happen through WhatsApp, email, or a digital download link depending on the product type.
If you submit payment confirmation details, TheMark may collect your payment receipt, transaction reference, payment amount, date, time, payment method, and order or service details.
This information is used only for payment verification, order confirmation, accounting records, and customer support.
Important: Please avoid sending unnecessary sensitive banking information. Only share the receipt or details needed to confirm your payment.
TheMark may communicate with customers through WhatsApp, phone calls, and email for inquiries, orders, payments, service updates, audit feedback, quotations, and support.
TheMark website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website performance, improve user experience, measure marketing activity, and improve advertising performance.
Possible tools: Google Analytics, Google Search Console, Meta Pixel, Website form tracking, Basic website performance tools.
Note: Tracking tools may collect general information such as device type, browser, pages visited, traffic source, and user interactions. These tools do not usually identify users personally unless the user submits information through a form.
TheMark may use advertising platforms such as Meta Ads or Google Ads to promote services, packages, blog content, digital products, and free marketing audit offers.
If tracking tools are active, visitors may see TheMark-related ads after visiting the website or interacting with our content. Users can manage ad preferences through their own platform settings.
If you submit your email, WhatsApp number, or subscribe to updates, TheMark may send useful marketing tips, service updates, package details, digital store product updates, or promotional messages.
TheMark does not sell customer personal information. However, limited information may be shared when necessary to provide services, process orders, manage payments, or use trusted tools.
Note: Only necessary information should be shared for the relevant purpose.
TheMark website may include links to third-party websites, social media platforms, payment pages, WhatsApp, email services, Meta platforms, Google tools, or external resources.
TheMark is not responsible for the privacy practices, content, security, or policies of third-party websites. Customers should review third-party privacy policies before submitting information on those platforms.
TheMark takes reasonable steps to keep customer information safe and prevent unauthorized access, misuse, or loss.
Customer details are accessed only when needed for inquiry handling, order processing, service delivery, or support.
Important customer communication is handled through official WhatsApp, email, or website forms.
Payment receipts are used for verification and should not be shared publicly.
While TheMark takes reasonable protection steps, no online system can be guaranteed 100% secure.
TheMark may keep customer information for as long as needed to respond to inquiries, complete orders, deliver services, maintain business records, verify payments, resolve disputes, provide support, and meet legal or administrative requirements.
Customers may contact TheMark to request correction or deletion of certain personal details where possible.
You may contact TheMark if you want to update, correct, or request deletion of your personal information, subject to business, legal, payment, order, or record-keeping requirements.
TheMark services and digital products are mainly intended for businesses, students, freelancers, creators, marketers, and adults. TheMark does not knowingly collect personal information from children without appropriate permission.
If a parent or guardian believes that a child has shared personal information with TheMark, they can contact us for support.
Customers are responsible for providing accurate and complete information when submitting forms, orders, payment confirmations, or inquiries. Incorrect details may delay communication, delivery, payment confirmation, or service completion.
TheMark may update this Privacy Policy from time to time to reflect changes in services, website features, forms, payment methods, digital store operations, or legal requirements. Updated versions will be published on this page.
Last updated: June 2025
If you have questions about this Privacy Policy or how TheMark handles your information, contact us through WhatsApp or email.
WhatsApp: +94 711 621 492
Email: hpcsupunkanchithalk@gmail.com
Website: themark.lk
Location: Sri Lanka
Read the general terms for using TheMark services, website, and digital products.
Understand refund rules for digital products, services, payments, and packages.
View payment methods, payment confirmation process, and payment support details.
We aim to handle customer details carefully, communicate clearly, and use information only for relevant business, service, order, payment, and support purposes.