At TheMark, we believe in clear communication, fair service, and transparent payment terms. Please read our refund policy before purchasing digital products or starting digital marketing services.
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Fair Review Process
This Refund Policy explains how refunds are handled for TheMark digital products, digital marketing services, creative design work, website projects, consultation services, and monthly marketing packages. By making a payment to TheMark, you agree to the terms mentioned in this policy.
Important Note
Please contact TheMark before making a large payment if you are unsure about the product, package, service scope, delivery timeline, or final price.
Digital products may not be refundable once delivered, downloaded, accessed, or shared.
Refunds depend on whether work has already started, resources allocated, or deliverables prepared.
Ad budget, domain, hosting, paid tools, stock assets, and third-party costs are generally non-refundable.
Refund requests must be submitted through WhatsApp or email with payment proof and order details.
TheMark may sell digital products such as templates, guides, caption packs, marketing resources, business documents, content calendars, and downloadable materials. Because digital products can be copied, downloaded, or used immediately after delivery, refunds are limited.
- Product already delivered through email, WhatsApp, download link, or any digital method.
- Customer has downloaded, accessed, opened, copied, or used the product.
- Customer purchased the wrong product without checking the description.
- Customer changed their mind after receiving the product.
- Customer expected features not mentioned in the product description.
- Product was shared successfully but later deleted by the customer.
- The same product was accidentally purchased twice.
- The customer paid but did not receive the product due to a verified technical issue.
- The delivered file is completely wrong and cannot be corrected.
- The product description was clearly different from the delivered product.
TheMark will first try to fix the issue, resend the product, or provide the correct file before approving a refund.
To request a refund, contact TheMark through WhatsApp or email within a reasonable time after the payment or issue.
01
Send your refund request through WhatsApp or email.
02
Provide payment receipt and order details.
03
TheMark reviews based on delivery and policy terms.
04
If approved, refund processed through suitable method.
WhatsApp: +94 711 621 492 | Email: hpcsupunkanchithalk@gmail.com
Contact TheMark through WhatsApp or email with your payment proof and order details. We will review your request and guide you clearly.