Terms & Conditions

These Terms & Conditions explain the rules for using TheMark.lk, requesting digital marketing services, purchasing digital products, placing store orders, making payments, submitting forms, and communicating with TheMark.

Introduction

Welcome to TheMark.lk. By using this website, submitting a form, requesting a service, placing a digital store order, making a payment, or communicating with TheMark through WhatsApp, email, or any other method, you agree to the Terms & Conditions stated on this page.

These terms apply to TheMark digital marketing services, website development, creative design, Meta ads support, SEO content writing, digital strategy, monthly packages, consultations, digital store products, templates, guides, resources, and mini services.

Key Terms Used on This Page

Use of This Website

Customers may use TheMark.lk to learn about services, view packages, request a free marketing audit, place digital store orders, read blog content, submit inquiries, confirm payments, and contact TheMark.

• Users must provide accurate and complete information when submitting forms.
• Users must not misuse the website, forms, order system, or communication channels.
• Users must not submit false, harmful, offensive, misleading, or illegal information.
• Users must not attempt to copy, damage, hack, overload, or interfere with the website.
• TheMark may update, remove, or modify website content at any time.

Digital Marketing Service Terms

TheMark provides digital marketing-related services such as social media marketing, Meta ads support, website development, creative design, SEO content writing, digital strategy, consultation, and monthly digital marketing packages.

• Service scope must be confirmed before work starts.
• Final pricing depends on the project scope, content volume, design complexity, number of platforms, timeline, and required features.
• Work usually starts after the required payment or advance is confirmed.
• TheMark may request business details, brand materials, page access, website access, content, images, approvals, and other required information.
• Delays in providing required details may delay service delivery.
• Any extra work outside the agreed scope may require additional payment.
• TheMark does not guarantee specific sales, revenue, followers, rankings, or ad results.

Social Media Marketing Terms

For social media marketing services, TheMark may provide content planning, post designs, captions, creative direction, page improvement guidance, and monthly support depending on the selected package or agreement.

• Client must provide brand details, logo, contact information, images, service details, and offer information when needed.
• Content approval must be given on time.
• Delayed approvals may affect the posting schedule.
• Revisions are limited to the agreed scope.
• TheMark is not responsible for reduced reach, algorithm changes, platform restrictions, or audience behavior.
• Any boosted post or paid ad budget is separate unless specifically mentioned.

Meta Ads and Paid Advertising Terms

TheMark may support Meta ads campaigns including Facebook and Instagram ads, lead generation campaigns, WhatsApp message campaigns, awareness campaigns, traffic campaigns, and ad creative direction.

• Ad budget is separate from TheMark service fees unless clearly mentioned.
• TheMark does not guarantee exact leads, sales, conversions, or cost per lead.
• Campaign performance depends on offer, budget, audience, creative, competition, follow-up, landing page, and platform conditions.
• Meta may reject, limit, review, or disable ads based on its own policies.
• TheMark is not responsible for Meta platform issues, account restrictions, payment failures, or sudden policy changes.
• Client must provide correct business information and required access if ad account support is needed.
• Ad spend already used on platforms is non-refundable through TheMark.

Website Development Terms

TheMark may provide website development, landing page development, website redesign, website content structure, inquiry forms, WhatsApp button integration, and SEO-friendly page setup depending on the project scope.

• Website scope, page count, features, platform, timeline, and price must be confirmed before starting.
• Domain, hosting, premium themes, plugins, paid tools, third-party software, and payment gateway fees are not included unless specifically mentioned.
• Client must provide website content, logo, images, business details, contact information, and required approvals.
• Delayed content or approvals may delay delivery.
• Major changes after design or development begins may require additional charges.
• Website delivery does not guarantee Google ranking, leads, or sales.
• Maintenance, updates, security, hosting renewal, and technical support may require separate fees unless included.

Creative Design Terms

TheMark may provide creative design services including social media flyers, Meta ad creatives, website banners, event posters, course promotion designs, thumbnails, branding visuals, and promotional graphics.

• Client must provide design text, brand colors, logo, images, examples, deadline, and clear requirements.
• Design revisions are limited to the agreed scope.
• New concepts, major layout changes, new text, or changed direction after approval may require additional charges.
• Final design files will be delivered after payment confirmation.
• Source files may not be included unless specifically agreed.
• TheMark is not responsible for printing errors if the client changes files after delivery or uses a third-party printer.

SEO & Content Writing Terms

TheMark may provide website copywriting, service page content, blog writing, landing page copy, social media captions, ad copy, and SEO-friendly content support.

• SEO content helps improve structure and visibility but does not guarantee ranking.
• Google ranking depends on competition, website quality, content quality, backlinks, technical SEO, user behavior, and search engine updates.
• Client must review and approve content before publishing.
• TheMark is not responsible for claims made by the client or inaccurate business information provided by the client.
• Revisions are limited to the agreed scope.

Digital Store Terms

TheMark Digital Store may sell digital products such as Canva templates, social media packs, caption packs, marketing guides, business documents, website resources, freelancer tools, and mini services.

• Product descriptions, prices, and availability may change at any time.
• Customers must check product details before placing an order.
• Digital products may be delivered through WhatsApp, email, or download link.
• Digital products may not be refundable after delivery, download, access, or use.
• Customers must provide accurate name, contact numbers, WhatsApp number, email, address, district, delivery method, and payment details where required.
• TheMark may contact the customer to confirm order details before processing.
• TheMark may reject or cancel orders if information is incomplete, payment is not confirmed, or product is unavailable.

Order Confirmation Terms

Submitting an order form does not always mean the order is fully accepted. TheMark may review the order, confirm product availability, confirm payment method, confirm total amount, and contact the customer before final processing.

• Customers must confirm order details before payment where required.
• TheMark may request additional details before delivery.
• Wrong or incomplete customer details may delay delivery.
• TheMark is not responsible for delivery delay caused by incorrect contact information.
• Customers should keep payment receipts and order records safely.

Payment Terms

Payments may be required for digital products, service advances, monthly packages, website projects, creative design work, consultation, digital strategy, or custom services.

• Work usually starts only after required payment or advance is confirmed.
• Package fees, service fees, product prices, and project prices may change depending on the scope.
• Bank transfer, card payment, cash deposit, or other payment methods may be available depending on confirmation.
• Customers must send payment proof after payment.
• Payment gateway fees, bank charges, and third-party charges may not be refundable.
• TheMark may pause or stop work if payment is delayed.

Refund Terms

Refunds are handled according to TheMark Refund Policy. Refund eligibility depends on product type, service stage, work completed, delivery status, and third-party costs.

• Digital products may not be refundable after delivery, download, access, or use.
• Service payments may be partially refundable or non-refundable once work has started.
• Completed work is generally non-refundable.
• Ad budget and third-party costs are generally non-refundable through TheMark.
• Refund requests must include payment proof and order or service details.
• TheMark may first try to correct, resend, revise, or solve the issue before approving a refund.

Revision Policy

Revisions are changes made within the agreed scope of work. Revisions do not include full redesigns, new concepts, new strategy direction, major content changes, or additional deliverables unless agreed.

• Number of revisions depends on the selected product, package, or service agreement.
• Revisions must be requested within a reasonable time after delivery.
• Client must provide clear feedback.
• Vague feedback may delay completion.
• Additional revisions may require additional payment.
• Major changes after approval may be treated as new work.

Customer Responsibilities

To complete work properly, customers must provide accurate information, required materials, timely feedback, and payment confirmation.

• Provide accurate name, contact details, business details, and order information.
• Provide brand assets such as logo, colors, images, and content where required.
• Provide access to pages, websites, ad accounts, or tools when needed.
• Review work and provide feedback on time.
• Confirm payments and send receipts.
• Avoid sharing illegal, misleading, harmful, offensive, or copyrighted content without permission.
• Respect agreed timelines, communication methods, and payment terms.

Delivery Terms

Delivery timelines depend on the product, service type, project scope, client response time, payment confirmation, revision requirements, and workload.

• Digital products may be delivered through WhatsApp, email, or download link.
• Service delivery timelines must be confirmed before work starts.
• Delays may happen if client details, content, approvals, access, or payment are delayed.
• TheMark may update estimated timelines if project scope changes.
• TheMark is not responsible for delays caused by third-party platforms, internet issues, payment gateways, hosting providers, or client-side delays.

Communication Terms

TheMark may communicate with customers through WhatsApp, phone, email, website forms, or other approved channels.

• WhatsApp is the main fast communication method.
• Customers should use official TheMark contact details.
• TheMark may reply during reasonable working hours.
• Urgent work or priority delivery may require additional charges.
• TheMark may stop communication if a customer is abusive, threatening, misleading, or disrespectful.

Intellectual Property

All website content, designs, templates, digital products, graphics, written content, strategy materials, and creative work created by TheMark remain protected unless ownership transfer is specifically agreed.

• Customers may use delivered final files for their own business use after full payment.
• Customers may not resell, redistribute, share, copy, or claim TheMark digital products as their own unless permission is given.
• Editable source files may not be included unless stated.
• TheMark may use non-confidential completed work in its portfolio unless the client requests privacy before project completion.
• Customers must ensure they have permission to use any logos, images, text, music, video, or brand materials they provide.

Portfolio Usage

TheMark may showcase selected completed work such as social media designs, website layouts, campaign creatives, digital products, or project screenshots in its portfolio, social media, or case studies.

• Confidential client work will not be shared if privacy is requested.
• Results or performance numbers will be shared only when verified and approved.
• TheMark will not intentionally publish sensitive private customer information.
• Clients may request removal of specific portfolio items for valid reasons.

Third-Party Platforms

TheMark may use third-party platforms such as Meta, Google, WhatsApp, Canva, hosting providers, website builders, payment gateways, email tools, analytics tools, and other digital platforms.

• TheMark is not responsible for third-party outages, policy changes, account restrictions, payment failures, delays, bugs, or service interruptions.
• Customers must follow third-party platform rules.
• Some third-party tools may require separate payments.
• Refunds from third-party platforms are controlled by those platforms.

Limitation of Liability

TheMark aims to provide professional and practical support, but it cannot guarantee exact business results, sales, leads, followers, rankings, ad performance, platform approvals, or revenue.

TheMark is not liable for:

• Loss of sales or profit
• Poor customer follow-up by the client
• Incorrect information provided by the client
• Third-party platform issues
• Ad account restrictions
• Website hosting issues
• Search engine ranking changes
• Delays caused by client-side issues
• Unauthorized changes made by the client or third parties
• Business decisions made based on general guidance

No Guaranteed Results

Digital marketing results depend on many factors. TheMark can provide strategy, design, content, ads support, websites, and guidance, but results depend on market conditions, competition, offer quality, budget, audience, customer follow-up, platform algorithms, and business operations.

Cancellation Terms

Customers may request cancellation of a service, project, package, or order. Cancellation approval and refund eligibility depend on the work stage, delivery status, payment status, and agreed scope.

• Cancellation before work starts may be reviewed.
• Cancellation after work starts may not qualify for full refund.
• Completed work is generally non-refundable.
• Monthly package cancellation should be informed before the next billing cycle.
• Custom project cancellation may involve deductions for completed planning, design, development, or consultation work.

Access to Client Accounts

For certain services, TheMark may need access to social media pages, ad accounts, websites, analytics, hosting, or other tools.

• Client should provide only required access.
• Client is responsible for keeping account ownership secure.
• TheMark is not responsible for issues caused by previous users, other admins, hacked accounts, policy violations, or unauthorized changes by third parties.
• Access may be removed after project completion or service cancellation.

Prohibited Use

Customers must not use TheMark services or products for:

• Illegal activities
• Fraudulent offers
• Misleading advertising
• Hate speech
• Harassment
• Scams
• Unauthorized reselling
• Copyright infringement
• Harmful or offensive content
• Fake claims or fake testimonials
• Any activity that violates platform rules or Sri Lankan law

TheMark may refuse service if a request is harmful, illegal, misleading, unethical, or unsuitable.

Privacy and Customer Information

TheMark collects and uses customer information according to the Privacy Policy. Customer information may be used for inquiries, orders, service delivery, payment confirmation, communication, support, and marketing updates.

Changes to These Terms

TheMark may update these Terms & Conditions from time to time. Updated versions will be published on this page. Customers are encouraged to review this page before purchasing digital products, making payments, or starting services.

Last updated: June 2025

Contact Us About These Terms

If you have questions about these Terms & Conditions, contact TheMark through WhatsApp or email before making a payment, placing an order, or starting a service.

Related Pages

Need Clarification Before Starting?

Before making a payment, placing an order, or starting a service, contact TheMark and confirm the scope, price, timeline, and terms clearly.